our expertise

The largest Australian companies use DBM's insights to make better informed business decisions. Most research assignments are custom designed to suit our clients’ specific needs. Through rigorous design and carefully executed research programs, we provide critical evidence-based advice on strategic and tactical opportunities. 

We conduct research for B2B and B2C companies across a wide variety of categories including:

  • Customer Experience: Customer Satisfaction, and Net Promoter
  • Loyalty research
  • Advertising and communications pre-testing, evaluation and tracking
  • Market segmentation
  • New Product and Concept development
  • Pricing strategy development
  • Evaluation of public reactions to policy changes/implementation
  • Employee satisfaction
  • Modelling and forecasting


Click below to find out about our syndicated research, customer experience & net promoter expertise and significant pieces of work we’re most proud of.