our capabilities

In 20 years, DBM Consultants have become one of the top 10 research agencies in Australia. We are engaged by 8 of the largest 10 listed Australian corporations, many major government departments and global organisations.

Our team of 60 researchers, analysts and support staff provide industry leading expertise and are backed by one of the largest operations teams in Australia.

One of the few truly ‘full service’ independently owned market research consultancies in Australia, our service offering is extremely comprehensive:

  • We have some of Australia’s largest and most up-to-date data collection infrastructures including telephone, online, postal, face-to-face, Interactive Voice Response (IVR), and Short Message Service (SMS).
  • Our dedicated qualitative research team are passionate about uncovering the ‘why’. We use a range of standard and not so standard techniques, to dig deeper and uncover issues and opportunities.
  • Our specialised Advanced Analysis and Marketing Science Team thrives on understanding and modelling complex buying behaviour, solving complex design challenges and providing support to the research teams with analysis to support insight generation.

Whether segmenting a market, pricing an offer, evaluating complex value propositions, extracting behavioural traits or pinpointing improvement areas to increase customer loyalty, we possess the relevant expertise, resources and solutions to deliver truly actionable insights to our clients. 

While we call Melbourne and Sydney our homes, we work in all states of Australia and in several overseas countries on behalf of our Australian and global clients.